Refund Policy

Token packs are digital purchases that are added to your autoflowex wallet after checkout.

Because tokens provide immediate access to digital generation tools, completed purchases are generally non-refundable once tokens have been used.

We may review refund requests for duplicate charges, accidental purchases where tokens remain unused, billing errors, or technical issues that prevent access to purchased tokens.

Refund eligibility is assessed case by case based on purchase status, token usage, account history, and the nature of the issue.

AI generation can produce varied results. We do not guarantee a specific creative outcome, conversion rate, platform approval, or ad performance.

Used tokens are generally not refundable because compute and generation resources are consumed when an output is created.

Send refund requests to mmn.eruzun@gmail.com with your account email, purchase date, transaction details, and a short explanation of the issue.

We may ask for additional information to verify the purchase and understand what happened.

Approved refunds are returned through the original payment method when possible.

Processing times can vary depending on the payment provider, bank, and card network.

If you believe a charge is incorrect, please contact us first so we can investigate and help resolve the issue.

Chargebacks or disputed payments may result in temporary account restrictions while the dispute is reviewed.

Refund questions can be sent to mmn.eruzun@gmail.com.